Privacy Policy

1. Introduction

This Privacy Policy explains how the Platform ("we", "our", "us") collects, uses, stores, and protects your personal information. By using the Platform, you agree to the terms outlined here.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

• Full name
• Phone number
• Email address
• Date of birth
• Gender
• Address (if required for service delivery)

2.2 Medical & Health-Related Information

• Appointment details
• Medical provider selections
• Lab test orders
• Lab results uploaded to your account
• Medical notes or recommendations provided by healthcare professionals

2.3 Technical Information

• Device information
• IP address
• Log data
• Usage statistics
• Cookies and similar technologies

3. How We Use Your Information

Your information may be used to:

• Create and manage your account
• Process and confirm appointments
• Share your information with the selected doctor or laboratory
• Display lab results on your account
• Provide notifications and updates
• Improve Platform performance and functionality
• Ensure compliance with legal requirements

We do not use your medical data for advertising or unrelated purposes.

4. Sharing Your Information

We may share your information only with:

4.1 Medical Providers

Doctors and clinics involved in your medical appointments.

4.2 Laboratories

Labs performing your requested tests and uploading results.

4.3 Service Providers

Trusted third parties necessary for Platform operation, including: SMS/email notification services, Cloud hosting providers, Payment processors (if applicable)

4.4 Legal Requirements

We may disclose information if required by the laws of the Syrian Arab Republic or by a competent court order.

We do not sell your personal information.

5. Data Storage & Security

• Your data is stored using secure, industry-standard methods.
• We take reasonable technical and administrative measures to protect your information from unauthorized access, loss, or misuse.
• No system can guarantee absolute security, but we work continuously to enhance protection.

6. User Rights

Depending on applicable laws, Users may have the right to:

• Access their personal information
• Request corrections to inaccurate data
• Request deletion of certain information (when legally permitted)
• Withdraw consent for optional data uses
• Request a copy of their data

Requests may be submitted through the Platform's support channels.

7. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

8. Children's Privacy

The Platform is not intended for users under 18 unless supervised by a parent or legal guardian. We do not knowingly collect data from minors without appropriate consent.

9. Cookies & Tracking Technologies

We may use cookies or similar tools to:

• Maintain session security
• Improve performance
• Analyze usage patterns
• Enhance user experience

Users may adjust cookie settings through their browser.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will take effect once published on the Platform. Continued use of the Platform signifies acceptance of the updated policy.

11. Jurisdiction

This Privacy Policy is governed by the laws of the Syrian Arab Republic. Any disputes shall fall under the exclusive jurisdiction of the courts of the Syrian Arab Republic.

12. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us through the support channels provided in the Platform.